← Hyde SciOly Prep

Help

Stuck, found a mistake, or have an idea? Check the quick answers, or write to us. A parent volunteer reads every message, usually within a couple of days.

Quick answers

I forgot my password

Students: ask your coach. They can reset it and show you a new login card.

Coaches and parents: on the sign-in page, type your email and choose “Forgot your password?”. We’ll email you a link to choose a new one.

My set-up link doesn’t work

Set-up links work for 14 days, until you set up your account. If yours stopped working, go to the sign-in page, type your email, and choose “First time here? Email me a sign-in link” for a new one. Already set up? Just sign in.

Can I sign in with Google?

Coaches and parents: yes. Choose “Continue with Google” with the email address you were invited with.

Students: yes, once a parent allows it from My student in their account menu. Then tap “Sign in with Google” on the Student sign-in.

My progress isn’t saving

Make sure you’re signed in: your name shows at the top right. If the account button says Guest, your group doesn’t include that course yet, so your progress stays on this device only. Ask your coach to add the course to your group.

I found a mistake in a course

Thank you! Send it below and include the page and what looks wrong. If you know the right answer, tell us where you found it.

Email us

Or send a message here

So we can write back. Students can use a parent’s email.